How maintenance requests flow from tenant submission to resolution.
When a tenant has a maintenance issue, they submit a request through their dashboard. You get notified, review it, assign a vendor if needed, and track it through to resolution. Everything is documented in one place.
The maintenance flow
- Tenant submits — they describe the issue, select a category and urgency level, and optionally attach photos
- You get notified — a notification appears on your dashboard and you receive an alert
- You review — see the description, photos, urgency, and category
- You respond — update the status, assign a vendor, and add notes
- Track to completion — move the status from "New" through "In Progress" to "Resolved"
- Tenant stays informed — they can see status updates on their dashboard
Request statuses
- New — just submitted, awaiting your review
- In Progress — you've acknowledged it and work is underway
- Resolved — the issue has been fixed
- Closed — completed and archived
Tips
- Respond quickly — even if you can't fix it immediately, changing status to "In Progress" lets the tenant know you've seen it
- Use notes — document what was done, what it cost, and any follow-up needed
- Photos are helpful — encourage tenants to include photos when submitting
Still have questions?
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